What the assistant can answer
The technical assistant is available across the app. It can answer using moonoo.ai’s support articles, academy articles, package information, subscription information, and the current user’s own account, workspace, tickets, and token data. It should not use information from other users.
How to ask
- Click the chat button.
- Ask one clear question at a time.
- Include the area you are working in, such as brand setup, strategy, visual concepts, assets, billing, or tickets.
- If the answer is not enough, ask a follow-up or open a ticket.
If the assistant cannot verify an answer from the available data, it will direct you to open a support ticket. For payment problems, account changes, or suspected bugs, a ticket is usually the correct next step.