AI Support Bot
A technical assistant that answers from moonoo.ai Academy, Support, Blog and your account data.
Log in to start chatHow can we help?
Start with the knowledge base, ask the technical assistant, or open a ticket when the issue requires investigation.
Open a ticket
For issues that require support investigation, payment checks, or account-specific troubleshooting.
Log in to submit requestSearch FAQ
Find quick answers in the support documentation.
All Articles
Browse the support knowledge base before opening a ticket.
FAQs
- Can I use moonoo.ai without marketing experience?
- What can the technical assistant answer?
- What happens when I click Regenerate?
- Why does PayPal checkout not open from a token pack?
- How are tokens calculated?
Getting started
- Create visual concepts and marketing assets
- Generate your first marketing strategy
- Run a brand scan
- Create your first brand
- Create your account and first workspace
Brand setup
- Set brand languages and localization preferences
- Set target audiences and personas
- Define tone, preferred words and forbidden words
- Add a logo and visual guidelines
- What should I include in a brand dossier?
Billing & Tokens
- How to Cancel Your Moonoo Subscription
- What is the difference between a subscription plan and one-time token packs?
- Can I manage a subscription later?
- Do one-time token packs expire?
- How are tokens calculated for marketing actions?
Assets creation
- Best practices for campaign asset creation
- Troubleshoot asset creation failures
- Organize and filter the asset library
- Download, copy or export marketing assets
- Review and approve generated assets
Billing & Tokens
- How to open a billing support ticket
- Troubleshooting failed checkout or missing PayPal redirect
- Do unused subscription tokens roll over?
- How to check your token balance and usage
- What happens after a PayPal payment?
Account & Workspace
- How to prepare your account before generating assets
- How to keep account and workspace data secure
- How to switch between workspaces
- How to manage workspace members and roles
- How workspace language affects generated content
Support
No results found