AI-supportbot
En teknisk assistent, der svarer ud fra moonoo.ai Academy, Support, Blog og dine kontodata.
Log ind for at starte chattenHvordan kan vi hjælpe?
Start med vidensbasen, spørg den tekniske assistent, eller opret en sag, når problemet kræver undersøgelse.
Oprettelse af ticket
Til problemer, der kræver undersøgelse af support, betalingskontroller eller kontospecifik fejlfinding.
Log ind for at indsende en anmodningSøg i FAQ
Find hurtige svar i supportdokumentationen.
Alle artikler
Gennemse supportvidensbasen, før du opretter en sag.
FAQs
- Can I use moonoo.ai without marketing experience?
- What can the technical assistant answer?
- What happens when I click Regenerate?
- Why does PayPal checkout not open from a token pack?
- Hvordan beregnes tokens?
Kom godt i gang
- Create visual concepts and marketing assets
- Generate your first marketing strategy
- Kør en brandscanning
- Opret dit første brand
- Create your account and first workspace
Brandopsætning
- Set brand languages and localization preferences
- Definér målgrupper og personas
- Define tone, preferred words and forbidden words
- Add a logo and visual guidelines
- What should I include in a brand dossier?
Fakturering og kreditter
- How to Cancel Your Moonoo Subscription
- What is the difference between a subscription plan and one-time token packs?
- Can I manage a subscription later?
- Udløber engangspakker med tokens?
- How are tokens calculated for marketing actions?
Assets creation
- Best practices for campaign asset creation
- Troubleshoot asset creation failures
- Organize and filter the asset library
- Download, copy or export marketing assets
- Review and approve generated assets
Billing & Tokens
- How to open a billing support ticket
- Troubleshooting failed checkout or missing PayPal redirect
- Do unused subscription tokens roll over?
- How to check your token balance and usage
- What happens after a PayPal payment?
Konto og arbejdsområde
- How to prepare your account before generating assets
- How to keep account and workspace data secure
- How to switch between workspaces
- How to manage workspace members and roles
- How workspace language affects generated content
Support
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