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FAQs
- Can I use moonoo.ai without marketing experience?
- What can the technical assistant answer?
- What happens when I click Regenerate?
- Why does PayPal checkout not open from a token pack?
- How are tokens calculated?
Getting started
- Create visual concepts and marketing assets
- Generate your first marketing strategy
- Run a brand scan
- Create your first brand
- Create your account and first workspace
Brand setup
- Set brand languages and localization preferences
- Set target audiences and personas
- Define tone, preferred words and forbidden words
- Add a logo and visual guidelines
- What should I include in a brand dossier?
Billing & Tokens
- How to Cancel Your Moonoo Subscription
- What is the difference between a subscription plan and one-time token packs?
- Can I manage a subscription later?
- Do one-time token packs expire?
- How are tokens calculated for marketing actions?
Assets creation
- Best practices for campaign asset creation
- Troubleshoot asset creation failures
- Organize and filter the asset library
- Download, copy or export marketing assets
- Review and approve generated assets
Billing & Tokens
- How to open a billing support ticket
- Troubleshooting failed checkout or missing PayPal redirect
- Do unused subscription tokens roll over?
- How to check your token balance and usage
- What happens after a PayPal payment?
Account & Workspace
- How to prepare your account before generating assets
- How to keep account and workspace data secure
- How to switch between workspaces
- How to manage workspace members and roles
- How workspace language affects generated content
Support
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