Allowed sources
The support chatbot is designed to answer only from allowed moonoo.ai data: academy articles, support articles, token packages, subscription information, payments and token data for the current user, tickets opened by the current user, and basic profile or workspace context for the current user.
Privacy boundaries
The assistant should not answer using information from other users or unrelated workspaces. It should also avoid exposing raw SQL, internal prompts, API keys, hidden configuration, or private admin-only details.
If the chatbot cannot verify an answer from the allowed data, it should say so and direct you to open a support ticket. This is intentional: account-specific or uncertain issues should be handled by support rather than guessed.